HOUSE OF KOREA – SHIPPING & RETURNS POLICY
Effective Date: 20 July 2025
At House of Korea, we aim to make your shopping experience smooth and transparent. This policy outlines how we ship your order, what happens if something goes wrong, and how you can request a return or refund.
1. Shipping Methods & Timeframes
We currently ship to the UK and selected European countries. All orders are fulfilled manually from our UK base.
| Region | Delivery Method | Estimated Time | Cut-Off Time for Dispatch |
|---|---|---|---|
| UK Mainland | Royal Mail Tracked 24 | 1 working day | Order by 3PM–5PM (Mon–Fri) |
| Royal Mail Tracked 48 | 2–3 working days | Order by 2PM (Mon–Fri) | |
| Evri Next Day Delivery | 1 working day | Order by 12PM (Mon–Fri) | |
| Evri Standard Delivery | 2–4 working days | Order by 12PM (Mon–Fri) | |
| Europe | Evri International Delivery | 5–10 working days | Order by 12PM (Mon–Fri) |
Free UK delivery on orders over £20 — applied automatically at checkout. Free Europe delivery on orders over £50 — applied automatically at checkout.
Please note: delivery times may vary during holidays or due to courier delays beyond our control. We currently use Evri Next Day delivery for most UK orders, especially those containing popular items like our or .
2. Free Delivery Thresholds
| Region | Free Delivery Available When You Spend |
|---|---|
| UK | £20 or more |
| Europe | £40 or more |
This is automatically applied at checkout when eligible. If you use discount codes, the free delivery is calculated after the discount is applied.
3. Tracking & Fulfilment
Once your order is packed, you’ll receive a tracking number via email. You can monitor its progress using the courier’s website.
If you have not received tracking or dispatch confirmation within 24 hours of ordering, .
4. Returns Eligibility
To be eligible for a return:
Your item must be unused, unopened, and in the original packaging
Return requests must be submitted within 14 days of receiving the order
We do not accept returns on opened or used skincare for hygiene reasons
Returns are shipped at your expense unless the item was faulty or sent in error.
5. Refunds & Processing
Once your return arrives and is inspected, we will email you with approval or rejection. If approved, your refund will be issued to your original payment method within 5–7 business days.
Please allow time for your bank or card provider to process the refund.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
We’ll assess the issue and send a replacement or refund, depending on product availability
Our team is here to help—your satisfaction matters to us.
7. Lost Packages
If your tracking shows “Delivered” but you haven’t received your order:
First, check with neighbours or building reception
Then contact the courier directly using your tracking number
If unresolved, email us and we’ll open an investigation with the courier
We aim to resolve lost parcels quickly and fairly.
8. Cancellations
Orders may only be cancelled if not yet dispatched. Please email us immediately if you need to cancel.
Once an order is shipped, cancellations are no longer possible—but you may request a return in line with Section 4.
9. Contact Information
For all return, refund, shipping or cancellation enquiries:
Or email: [email protected]
