Skincare Basics
Q: How do I start a Korean skincare routine?
A: Begin with a simple structure:
1. Cleanser – Remove impurities gentle
2.Toner – Rehydrate and prep your skin
3. Serum or Essence – Target specific concerns
4.Moisturiser – Lock in hydration and protect your barrier
5. SPF (AM only) – Shield your skin from UV damage You can tailor this based on your skin’s needs and expand as you learn what works.
Q: Are your products suitable for sensitive skin?
A: Yes—many of our Korean formulas are designed with sensitivity in mind. Look for ingredients like Centella Asiatica, Ceramides, and Green Tea Extract. We highlight skin types on each product page to help guide your selection.
Q: How long until I see results?
A: Some benefits—like hydration—can appear instantly. But for deeper concerns (e.g. pigmentation or texture), consistent use over 4 to 8 weeks is recommended. Skincare is a slow-build ritual, not a quick fix.
🧴 Korean Cosmetics & Ingredients
Q: What makes Korean skincare different?
A: Korean skincare emphasizes hydration, barrier protection, and long-term skin health. Products are often formulated with gentle actives and innovative ingredients like Snail Mucin, Niacinamide, and Propolis, designed to work harmoniously with your skin.
Q: Is Snail Mucin really used—and is it safe?
A: Yes! Snail Mucin is a hydrating, skin-repairing ingredient commonly found in Korean skincare. It’s ethically harvested and generally safe for most skin types. If you’re new to it, we recommend patch testing first.
Q: Do I need a 10-step routine?
A: Not at all. That’s a guideline, not a rule. Your skincare can be 3 steps or 7—what matters is consistency and using products that suit your skin.
🚚 Delivery & Orders
Q: Do you ship internationally?
A: Yes—we currently ship across the UK, selected European and Global countries. All orders are dispatched from our UK fulfilment base.
Q: When is shipping free?
A:
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UK: Free delivery applies to orders over £20
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Europe: Free delivery applies to orders over £50 These are automatically applied at checkout via our built-in shipping calculator.
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Q: What are your shipping rates?
A: Rates are dynamically calculated based on destination and order value. You’ll see live pricing at checkout—no flat rates or hidden fees.
Q: How long does delivery take?
A:
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UK orders usually arrive in 2–5 working days
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Europe typically takes 5–10 working days, depending on location
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